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Dear valued clients,

I would like to be the first from Hybrid Claims Group to wish you a very Happy New Year!  I hope that you had a wonderful holiday season and more importantly that 2013 brings much joy, happiness and success to your families.  As we enjoyed time with our family this holiday season, we had opportunity to reflect on the things in life for which we are most grateful. Obviously, family and dear friends came to mind, along with the necessities of life that are so often taken for granted.  We also found ourselves thinking of our loyal clients – those like you who have chosen to become part of the HCG family.

Last year was a remarkable year for all of us here at Hybrid Claims Group and with your support and confidence in the Hybrid team, our company is solidly placed on the path to future development and continued success in the claims industry.  We are looking forward to 2013 being a year of tremendous growth as we move into global markets like Asia and South America.

In my role as CEO, I have the opportunity to meet many of our clients; I love to hear stories of excellent service or surpassed expectations, as well as suggestions on how we can improve. Last year was a busy year for Hybrid Claims Group as we diligently worked to improve our offering to you. This year, I am happy to share with you three exciting events that will be released in 2013.

First, due in late February, is the improved claims web-portal.  As an organization we have always believed in the importance of communication and accessibility—our web portal is a powerful medium, so we are making sure that ours is robust, modern, user-friendly and of course useful. The improved site will boast many new features—stay tuned for the release.

In addition, we are developing a new expanded and upgraded data center with 10x the processing power of our existing one. As your data is migrated to the new data center, it should be seamlessly transparent.  This in conjunction with the improved web-portal will make your user experience even better than it is now! Future newsletters will inform you of the progress of this migration.

Finally we will be expanding our service offerings to Asian and South American markets.  Our global initiative has been in the works for many years and will begin to come to fruition towards the mid to end of 2013.  Although this task requires exhaustive preparation and coordination, there will not be an impact to our North American customers.  We will always keep our commitment to provide you with the best possible service.

None of this could have happened without our employee’s commitment and hard work. On behalf of the management team at Hybrid Claims Group, I would like to extend my sincere gratitude to everyone who has dedicated their work to excellence, and has helped Hybrid Claims Group remain the best claims services partner to our clients.  We thrive because of your incredible hard work, creativity, and dedication.

I am personally grateful to each one of you for your tremendous efforts, and I wish everyone a rewarding, joyous new year. I look forward to working with you in 2013.

To our clients thank you for your business in 2012. You have humbled us with your unwavering positivity, and we will not rest until we have returned your honors a hundred fold.  It has been a pleasure helping you reach your goals. We are grateful for good customers like you, who make our work satisfying and enjoyable.  We look forward to working with you in 2013 and contributing to your success.

Here’s wishing you a prosperous and happy new year, now and for many years to come.


Michael C. Bivona, Chief Executive Officer

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