Hybrid Claims Group / Exprestimate Connect

SMS Privacy Policy

Effective October 28, 2026 · Hybrid Claims Group, Inc.

Hybrid Claims Group, Inc. (“Hybrid,” “we,” “us”) provides vehicle damage photo-estimating and claims support services, including Exprestimate Connect. This SMS Privacy Policy explains how we handle information in connection with our vehicle photo submission and claims-related text-message program.

1. Information we collect

Depending on the assignment, we may receive your name, contact information, mobile number, claims administrator and claim reference, vehicle year, make, model and VIN, date and location of loss, vehicle photographs, submitted documents, communication preferences, consent records, and messaging activity. Our application may also collect technical data necessary for security and operation.

2. How we use information

We use information to send requested secure photo-capture links, provide submission reminders, request missing photographs, process vehicle damage photo submissions, prepare estimates, communicate about the submission process, assist the responsible claims organization, maintain records, and protect the service against misuse.

3. SMS consent and choices

Our Exprestimate Connect messages concern an existing claim or photo-estimating assignment. Message frequency varies based on claim activity. Message and data rates may apply. Consent to receive SMS messages is optional and is not a condition of receiving claims services. Reply STOP to opt out and HELP for support; you may also email support@hybridclaims.com.

4. Authorized disclosures

We may share claim-related information with the insurance carrier, third-party administrator, self-insured organization, or other entity authorized to administer the claim; with service providers supporting SMS delivery, hosting, secure file storage and business operations; or as legally required. Service providers may process information only as needed to provide authorized services, not for their independent marketing.

5. Security and retention

We use reasonable administrative, technical and organizational safeguards appropriate to the information processed. No service can guarantee absolute security. We retain information for as long as needed for our services, contractual obligations, legal requirements and legitimate business recordkeeping, then delete or de-identify it as appropriate.

6. Your requests

To ask about your information or request an available privacy right, contact us at support@hybridclaims.com. Applicable exceptions and record-retention duties may limit particular requests. Opting out of SMS does not prevent claim communications through other permitted channels.

7. Changes

We may update this policy and will post a revised effective date when we do.