Hybrid Claims Group / Exprestimate Connect

SMS Terms & Conditions

Effective October 28, 2026 · Hybrid Claims Group, Inc.

These SMS Terms & Conditions describe Hybrid Claims Group, Inc.’s Exprestimate Connect text messaging service for vehicle damage photo collection and related claims support.

1. Program description

With your consent, Hybrid may send an invitation to securely submit vehicle photographs, reminders about incomplete submissions, requests for additional photos or documentation, and related service updates for a vehicle damage assignment. These are service and claim-related messages, not marketing messages.

2. Enrollment and consent

You may enroll by affirmatively agreeing to receive these messages during claims intake with an authorized representative or through another documented consent process. Participation is voluntary. Agreeing to receive texts is not a condition of claims services. The responsible claims administrator may offer an alternative communication method.

3. Frequency and charges

Message frequency varies depending on claim activity and the documents needed. Message and data rates may apply. Contact your wireless provider for information about your plan.

4. Opting out

5. Help and contact

6. Mobile carriers and delivery

Carriers are not liable for any delayed or undelivered messages. Messages may be affected by wireless coverage, technical issues, or carrier restrictions.

7. Vehicle damage estimates

Submitting photos does not establish insurance coverage, claim acceptance, authorization to repair, payment, or a final repair price. Photo-based estimates reflect the information available at the time of review. Additional damage, safety requirements, diagnostic findings and repair procedures may require further review and an authorized supplement. Claim decisions remain with the responsible claims organization.

8. Privacy

Please see our SMS Privacy Policy for information about how we handle data and texting consent.

9. Changes

We may revise these terms from time to time. Updates will be posted here with a revised effective date.